The most time-consuming part of shopping in a retail store is having to wade through stuff that’s not relevant for you — the customer. 09/26/2016 - by Rafiq Elmansy - 1 Comment. Here are some innovative customer service examples to inspire you to do more with your customer service team: When Lily Robinson, a 3 year old, asked UK-based Grocery Store Sainsbury’s why their Tiger Bread was named ‘Tiger’ and not ‘Giraffe’, Sainsbury’s renamed the bread to ‘Giraffe Bread’ What are the ways you can make customers lives easier and better? Everything about its DNA was focused on these items. GE created Healthymagination to raise awareness of its work in impoverished countries and showcase its products. Below are 10 customer service examples of brands that went that extra mile with their excellent customer service. User innovation is the idea that lead users of a product or service often innovate faster than the producer. Lemonade, using artificial intelligence has made the underwriting and claims process easier. Can’t fall asleep? But don’t trick them into remaining stuck with you. If you give them efficient tools so they can do things themselves, it might be a win win for you and your customers. Blake Morgan is a keynote speaker, futurist and author of two books, "Customer Of The Future" and "More Is More." Here are 10 fresh examples of CX innovation from brands that aren’t afraid to think outside the box to serve customers. Serena Williams is a fiercely competitive tennis champion. Gourmet Chain Launches Mobile-Only Restaurant In our view, a balanced approach is a better option. Levi’s Offers Convenient Customization. Recent Examples: Ryobi – One battery to rule them all: While handheld tools have had rechargeable batteries for decades now, Ryobi’s innovation was designing the modular One+ battery which could be used with over 80 different tools. Recent research shows that last year 75% of companies said their top objective for the year was improving customer experience. Blake is the author of two books on customer experience. Instead of physical menus and a dining room, the restaurant will operate entirely through mobile ordering and delivery. 5. The app can also connect users with tattoo artists in their area who specialize in their desired style. If you start from there you will find yourself with tons of great ideas, and your business will go from disrupted to disruptor. Today it is too easy to be replicated, to be ripped off — for brands not to continue to evolve and move the needle with transformative growth. Here are five ways you can innovate your customer experience learning from companies Lemonade, McDonalds, Amazon, Walmart, and one cautionary tale. The technology can identify differences between what the patient said in previous conversations and flag areas of memory loss. A customer centered innovation is an innovation created by the seller to address a need he/she perceives in the market or a specific niche in the market. What happens when a company will be able to cut out the work for the customer and provide competitive pricing? The Growth Horizon advises leaders spend 70% of their time on defending the businesses’ core. Lifestyle brand Refinery29 takes its imaginative spirit off the screen and into real life with 29 unique experiences. You cannot always file a claim online and rarely on your phone. Daniel Schreiber, cofounder of new insurance company Lemonade said in an interview, “Insurance is widely considered a ‘necessary evil.” Lemonade has changed the business model. Deliver live assistance to boost customer engagement . The shop specializes in the classic cuts that have proven themselves over the decades (pom-padours, flattops, contours and traditional shavings) and is famous in and outside of The Netherlands. What’s the best way to promote a … Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Inkhunter is an app that uses AR to preview what a tattoo will look like before a user actually gets inked. The wait, the lines, the schedule—Chinese startup Ping An Good Doctor is getting rid of almost every inconvenience of visiting the doctor with its staff-less, AI-powered micro-clinics. A survey conducted by Accenturefound that 93% of enterprise-level executives think innovation is critical to their business, but only 34% believe they had a well-defined innovation strategy in place. Give Customers Tools To Do Things Themselves. Or companies taking a hard stance against automation to build a people first experience? Turn to the innovative chatbot by mattress company Casper. Here are five ways you can innovate your customer experience learning from companies Lemonade, McDonalds, Amazon, Walmart, and one cautionary tale. 6. A customer must pay a steep monthly fee to an insurance provider, and when that customer needs coverage, the insurance company often treats the customer poorly. Blake is a guest lecturer at Columbia University and adjunct faculty at the Rutgers MBA program. Young, digital savvy entrepreneurs with big aspi… Their customer journeys are mobile-friendly. By embracing product innovation in your organization, you are assured of recording growth, remarkable expansion, and gain a competitive advantage over your business rivals in the same industry. All Rights Reserved. Experiencing subpar healthcare facilities brought the products to life more than text or pictures. Customer Service Innovation Examples. Blake is a guest lecturer at Columbia University and adjunct faculty at the Rutgers MBA program. Patients at the kiosks chat with a cloud doctor about their symptoms and medical history. Blake's clients include Comcast, Genentech, Accor Hotels, Accenture, Parker Hannifin, Ericcson, Omron, Verizon, Adobe and more. Blake is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. Lemonade takes a fixed fee out of the customer’s monthly payments, pays reinsurance (and some unavoidable expenses) and uses the rest for paying out claims. A nice example is Schorem, it’s an old school men-only barbershop in the heart of the working class city of Rotterdam. You can unsubscribe, but I want my account totally deleted from the site. Endurance is cloud-based, which means doctors and family members can access the conversations to track each patient. NOTE: Updated May 2019 to include 10 more customer experience examples! It’s impossible to delete your account yourself. Serena is a powerful reminder of how to be a leader in uncertain times. Approximately 20 customers representing a balance of customer sizes and industry types provide … We are at a point where companies need to aggressively innovate their customer experience. Its customers want fast service. She consistently places powerful shots with accuracy. Here are five examples of note. These items with 29 unique experiences instead of physical menus and a dining room the... Dining room, the Restaurant will operate entirely through mobile ordering and delivery customer innovation examples customer. That extra mile with their excellent customer service 75 % of companies said their top objective for year! Yourself with tons of great ideas, and your business will go from disrupted to disruptor account deleted! Digital savvy entrepreneurs with big aspi… their customer journeys are mobile-friendly is the that! Work in impoverished countries and showcase its products can also connect users with tattoo artists in their area specialize! 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