service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. I love it, I think AHHC is a great agency. (mark all that apply). Department of Elder Affairs Annual Client Satisfaction Survey Survey. Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! Yes No … Were training goals and objectivesclearly stated before you started the course? ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` We saw questions like the following: How do you rate the information we provided on our website? (mark all that apply). For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. Thank you for your help! Were the course’s title and description easy to comprehend? I feel most of my co-workers work well together. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. Web survey powered by Research.net. Question Title. It is okay, but I sometimes feel I'd be happier somewhere else. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. Please let us know how you feel about this type of communication. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. I do not like working with them and so I avoid calling the office. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� The times I've talked with HR Manager NATHAN he's been friendly & helpful. Very satisfied. 4. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? Many times, this can be prevented by asking more thorough questions in the interview. Please answer the following questions fully and as honestly as possible. I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. I enjoy working with her and feel we have a good relationship. Lets get this started with what should be a simple question. Javascript is required for this site to function, please enable. Caregiver Survey Thank you for taking our survey! endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; 7. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. 6. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. Patients often walk into hospitals... Primary Care Providers. I feel AHHC is a better agency to work with. profile; and satisfaction with informal or formal care received. How would you rate the investigative diagnosis process that you underwent? In turn, the questionnaire can help healthcare … I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. The surveys are voluntary and takes as little as 5 to 10 … I don't like talking to her, I feel she is rude to me at times. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … In regards to your cases, how do you feel about where you're assigned? If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … * 1. The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. Service Characteristics ... Ability to express own ideas and ask questions. Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. I am the only team member working with the family. Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. How about working for AHHC as a company...do you like working for our agency? The family I work with can be difficult and make me wish I were on a different case at times. How would you improve the pre-training phase? The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. (mark all that apply). The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Set reasonable deadlines for returning the survey. The survey is conducted monthly. The questionnaire contains 47 questions covering topics of interest to family caregivers … 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream I don't like working pediatric home care but I need a job. Compare family caregiver … Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … I feel the team does not work well together. Yes, I have worked with other home care provider(s) before. I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! How do you feel about your ability to communicate effectively with the On Call Coordinators. Asking the right questions in a caregiver … How do you feel about your ability to communicate effectively with them. The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … My caregiver is professional (tidy appearance, respectful attitude). (mark all that apply). Many agencies provide clients with surveys after visits or assignments, and ask questions … h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U endstream endobj 574 0 obj <>stream * 2. Have you worked in home care with any agency other than AHHC? endstream endobj 573 0 obj <>stream ... answering client questions and handling billing. 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